We are here when you need us
Most answers are below. If yours is not, three ways to reach a person who can help.
In-app live chat
The fastest route. Profile → Help & Support → Live Chat. Premium messages are answered first.
Submit a ticket
For anything that needs a look at your account. Track the reply under Profile → My Tickets.
Email us
Write to support@deenomics.com and we reply within one business day.
Frequently asked questions
No. Deenomics never asks for your banking credentials and never links to your account. It reads the SMS and push notifications your bank already sends to your phone, turns them into draft transactions, and waits for you to approve each one.
Your zakatable wealth — cash, bank balances, gold and silver, business stock, investments, and receivables — is measured against the current Nisab threshold. Once you cross it, the Hawl (lunar year) begins. When it completes, Deenomics shows 2.5% of the qualifying wealth as the amount due, with the working shown line by line.
Your data is encrypted in transit and at rest, and the Zakat Vault and Secret Vault sit behind a PIN separate from your device unlock. We do not sell data and we do not share it with advertisers.
English, বাংলা, العربية and اردو, with right-to-left layout for Arabic and Urdu. The AI coach responds in whichever language you write or speak in.
Yes. Transactions, goals, and vault entries are stored on your device and sync the next time you are online. The AI coach is the one feature that needs a connection.
Absolutely. The tracking, goals, analytics, and AI coaching work for anyone. The Zakat and Islamic guidance features are simply there when you want them.
Monthly is ৳299 and yearly is ৳2,999, which works out at about ৳250 a month — a saving of 16% over paying monthly. Both unlock exactly the same features, and you can switch between them whenever you like.
From Profile → Subscription, at any time. Your Premium features stay active until the end of the period you have already paid for, and nothing is deleted when it ends.
Send us a message
Tell us what you are running into and we will get back to you within one business day.
- Response time
- Within one business day. Premium tickets are prioritised.
- Account deletion
- See how to delete your data.
Or just try the app
Most questions answer themselves in the first two minutes of using it.